Water Meter Reading Services

This contract supports municipal utility billing operations through comprehensive water meter reading services across residential and commercial accounts. It connects entities with trained field personnel who deliver accurate manual and touch pad meter reads, route completion, documentation, and customer-focused field support.

Key Service Categories:

1. Manual And Touch Pad Meter Reading: Collection of approximately 44,000+ monthly meter reads across varied meter sizes
2. Field Data Collection And Validation: Use of City-issued handheld devices to document reads, skip codes, and irregular conditions
3. Exception And Trouble Code Reporting: Verification of abnormal reads, safety hazards, access issues, and equipment concerns
4. Route Completion And Billing Cycle Support: Assigned route management aligned with municipal billing calendars
5. Field Safety And Compliance: Use of approved uniforms, identification badges, and adherence to operational protocols
6. Customer Interaction And Property Conduct: Professional engagement standards while accessing meters on private property

Benefits Aligned With Desired Outcomes:

1. Billing Accuracy: Validated reads and structured exception handling improve data reliability
2. Operational Efficiency: Defined daily production targets and route management enhance throughput
3. Accountability And Oversight: Supervisor coordination and documented communication protocols support performance tracking
4. Risk Mitigation: Safety reporting, equipment controls, and conduct standards reduce operational exposure

This contract strengthens utility billing reliability through structured, accountable, and performance-driven meter reading services.