Third Party Payment Services
This contract provides third party payment processing and funding disbursement services to modernize municipal payment plan administration. The awarded supplier delivers automated application review, eligibility screening, digital self service portals, payment processing, analytics, and system integration for participating entities.
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Description
This contract provides end to end third party payment processing and funding disbursement services to support municipal payment plan administration. It connects entities with qualified suppliers that deliver digital platforms, automated eligibility screening, payment lifecycle management, and system integration.
Key Service Categories
- Payment Plan Application Management: Automated intake, eligibility verification, and account updates
- Digital Self Service Platform: Secure online portals for applications, plan negotiation, confirmations, and tracking
- Payment Processing And Disbursement: Direct processing into municipal banking systems with daily file exchanges
- Customer Communication And Engagement: Reminders, notifications, and proactive outreach to reduce delinquencies
- Systems Integration And Data Exchange: Real time or batch synchronization with CIS and internal systems
- Reporting And Analytics: Dashboards for conversion rates, default metrics, recovery statistics, and engagement insights
Benefits Aligned With Desired Outcomes
- Operational Efficiency: Reduced administrative burden through automation
- Improved Revenue Stability: Lower delinquencies and structured recovery tracking
- Enhanced Customer Experience: Flexible, user friendly digital engagement
- Data Driven Oversight: Real time reporting and performance monitoring
These services modernize payment plan operations and strengthen financial management for participating entities.
