DBITS - Microsoft Maintenance and Support

The Microsoft Maintenance and Support contract provides essential services for troubleshooting, modifying, upgrading, and enhancing systems and applications running in a production environment. This contract connects entities with Microsoft specialists dedicated to ensuring optimal performance and security of their technology infrastructure.

Key service categories include:

• Solution Design and Implementation: Developing new solutions built upon Microsoft technologies such as Azure, Dynamics 365, and Power Platform.

• Ongoing Maintenance and Support: Providing continuous support for existing applications, including Microsoft 365 and SharePoint Online.

• Performance Monitoring: Conducting regular assessments to ensure optimal system performance across platforms like Teams and PowerApps.

• Timely Issue Resolution: Offering quick responses to reported issues and incidents.

• Routine Updates and Bug Fixes: Ensuring applications are up-to-date and functioning smoothly.

• Security Enhancements: Improving the security posture of applications to protect sensitive data using tools like Microsoft Defender and Azure Security Center.

• Best Practices Application: Implementing proactive measures to minimize downtime.

• Knowledge Transfer: Providing training and resources as needed.

Benefits Aligned with Desired Outcomes:

• Increased System Reliability: Regular maintenance ensures that applications remain functional without interruptions.

• Enhanced Security Measures: Proactive security enhancements protect against potential threats, safeguarding critical information.

• Optimized Performance: Continuous monitoring and updates improve application responsiveness and user satisfaction.

Strengthen your Microsoft infrastructure today. Explore this contract to access expert Microsoft maintenance and support services tailored for government entities.